1. What is your shipping area?
We currently ship orders within the United States only.
2. How long does it take to process an order?
Orders are processed within 1 to 3 business days (Monday to Friday), excluding weekends and holidays.
3. What is the estimated delivery time?
The estimated delivery time is between 6 to 13 business days, including both handling and transit time.
4. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
5. What is the order cut-off time?
Our daily order cut-off time is 04:00 PM (GMT-05:00) Eastern Standard Time. Orders placed after this time will be processed the next business day.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your shipment.
7. What should I do if my package is marked as delivered but not received?
Please check your address, nearby areas, and with neighbors. If the issue persists, contact the shipping carrier and then reach out to our support team for assistance.
8. What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and other secure payment methods available at checkout.
9. In what currency are payments processed?
All transactions are processed in United States Dollars (USD).
10. Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways. We do not store your full payment details.
11. Can I return a product if I change my mind?
Yes, we accept returns for both defective and non-defective products, provided they meet our return conditions.
12. What is the return period?
You may request a return within 30 days of receiving your order.
13. Are there any return shipping fees?
No, return shipping is free. A downloadable return label will be provided.
14. How long does it take to receive a refund?
Refunds are processed within 7 business days after the returned item is received and approved.
15. Do you offer exchanges?
Yes, we accept exchanges for eligible items, subject to product availability. Please contact our support team to initiate an exchange.
Contact Us:
Business Address: 140 Colony Park Dr, Cumming, GA 30040, USA
Email: support@velourahats.com
Phone Number: +1 (770) 628-1127
Business Hours: 09:00 am to 05:00 pm Between Monday to Friday (GMT-05:00)
Thank you for choosing Veloura Hats.