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Refund policy

At Veloura Hats, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds. We are committed to maintaining transparency, fairness, and compliance with applicable e-commerce standards.

Return Window And Eligibility

Returns are accepted within 30 days of delivery, provided the following conditions are met:

  • Items must be unused, unworn, and in new condition
  • Items must be returned in their original packaging with all components included
  • Proof of purchase is required for all returns
  • Returns are accepted for both defective and non-defective products

Veloura Hats reserves the right to decline returns that do not meet the above conditions.

Damaged Or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue efficiently, please provide:

  • Your order number
  • Clear photographs of the item and packaging
  • A brief description of the issue

Based on the situation, we will offer a replacement, exchange, or full refund at no additional cost.

Refund Process

Once your returned item is received and inspected, you will be notified regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Refund processing will be completed within 7 business days
  • A confirmation will be provided once the refund has been issued

Please note that your bank or payment provider may take additional time to reflect the refund.

Late Or Missing Refunds

If you have not received your refund:

  • Please check your bank account or payment method again
  • Contact your bank or credit card provider, as processing times may vary
  • If the issue persists, please contact us for assistance

Non-Returnable Situations

We may not accept returns under the following conditions:

  • Items that have been used, worn, or are not in new condition
  • Returns requested after the 30-day return window
  • Items returned without meeting eligibility criteria

Exchanges

We accept exchanges for eligible items.

Customers are encouraged to review product details carefully before placing an order. If you need to exchange an item, please contact our support team to initiate the process. All exchanges are subject to product availability.

Return Address

140 Colony Park Dr, Cumming, GA 30040, United States

Method & Fees

  • Return Method: By mail
  • Return Label: Download and print (free of charge)
  • Restocking Fee: None
  • Return Shipping Cost: Free
  • Refund Processing Time: 7 business days

Cancellation Policy

Orders may be canceled within a limited time after placement, provided the order has not yet been processed or shipped. Once an order enters processing, cancellation may no longer be possible.

Contact Us:

Business Address: 140 Colony Park Dr, Cumming, GA 30040, USA

Email: support@velourahats.com

Phone Number: +1 (770) 628-1127

Business Hours: 09:00 am to 05:00 pm Between Monday to Friday (GMT-05:00)