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Shipping policy

At Veloura Hats, we are committed to providing efficient, transparent, and reliable delivery services for all our customers. This Shipping Policy outlines our order processing timelines, delivery estimates, and shipping procedures to ensure a smooth shopping experience.

Order Processing And Delivery Schedule

Once you place an order on our website, our team begins processing it promptly. Please review the following timelines to better understand our shipping process:

Standard Shipping Handling Time

  • Order Handling Time: 1–3 Business Days (Monday to Friday)

Orders are processed within this timeframe after confirmation. Orders placed after the daily cut-off time will be processed on the next business day.

Standard Shipping Transit Time

  • Transit Time: 5–10 Business Days (Monday to Friday)

Delivery timelines may vary slightly depending on your location and carrier operations.

Total Shipping Time (Handling Time + Transit Time)

  • Estimated Delivery Time: 6–13 Business Days (Monday to Friday)

This includes both order processing and shipping duration.

Order Cut-Off Time

  • 04:00 PM (GMT-05:00) Eastern Standard Time (New York)

Orders placed after this time will be processed on the following business day.

Order Confirmation

After placing your order, you will receive an email confirmation with your order details.

Once your order has been shipped:

  • A shipping confirmation email will be sent
  • A tracking number and tracking link will be provided

You will also receive updates regarding your shipment status where applicable.

Shipping Carrier

We partner with reliable and recognized shipping carriers to ensure safe and timely delivery within the United States. Carrier selection may vary depending on the destination and logistics availability.

Shipping Locations

We currently ship within the United States only.

Shipping Fee

  • Shipping Cost: Free Shipping on all orders
  • Currency: All prices and transactions are processed in USD

Lost Packages

If your tracking information shows that your package has been delivered but you have not received it, please take the following steps:

  • Verify your shipping address
  • Check all possible delivery locations around your property
  • Ask neighbors or household members if they received the package
  • Contact the shipping carrier using your tracking number

If your package is confirmed lost, please contact us with your order details. We will assist you with a replacement or refund, as appropriate.

Tracking

Once your order is dispatched, you will receive a tracking number via email.

  • Tracking updates may take up to 24–48 hours to appear
  • You may use the tracking link provided to monitor your shipment status

Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • High shipping demand
  • Weather conditions
  • Carrier-related disruptions

If your order is significantly delayed, please contact our support team for assistance.

Contact Us:

Business Address: 140 Colony Park Dr, Cumming, GA 30040, USA

Email: support@velourahats.com

Phone Number: +1 (770) 628-1127

Business Hours: 09:00 am to 05:00 pm Between Monday to Friday (GMT-05:00)