At Veloura Hats, we are committed to providing a secure, transparent, and seamless payment experience for all our customers. This Payment Policy outlines the accepted payment methods, billing procedures, and security measures in place when making a purchase on our website.
Accepted Payment Methods
We accept a variety of secure and widely used payment methods to ensure convenience for our customers. These may include:
- Major credit and debit cards (such as Visa, MasterCard, American Express, and Discover)
- Secure online payment gateways supported at checkout
All payments must be made in full at the time of purchase.
Currency
All prices displayed on our website are listed in United States Dollars (USD).
If you are using a payment method based in another country, your bank or payment provider may apply currency conversion fees or additional charges.
Payment Security
We take the security of your personal and financial information seriously.
- All transactions are processed through secure, encrypted payment gateways
- We do not store or have direct access to your full payment details
- Our website uses industry-standard security protocols to protect your data
Order Confirmation
Once your payment has been successfully completed:
- You will receive an order confirmation email
- The email will include your order details and payment summary
If you do not receive confirmation, please contact our support team.
Payment Authorization
All payments are subject to authorization and verification by your payment provider.
If your payment is declined or flagged, your order may not be processed. In such cases, you may need to contact your bank or try an alternative payment method.
Billing Information
Customers are responsible for providing accurate and complete billing information at checkout.
Incorrect billing details may result in delays, failed transactions, or order cancellation.
Fraud Prevention
To protect our customers and business, Veloura Hats reserves the right to:
- Cancel or refuse any order suspected of fraud or unauthorized activity
- Request additional verification before processing an order
If additional information is required, our support team will contact you.
Chargebacks And Disputes
If you experience any issues with your order, we encourage you to contact us first before initiating a chargeback.
We are committed to resolving disputes fairly and efficiently. Unauthorized or fraudulent chargebacks may be investigated and disputed accordingly.
Contact Us:
Business Address: 140 Colony Park Dr, Cumming, GA 30040, USA
Email: support@velourahats.com
Phone Number: +1 (770) 628-1127
Business Hours: 09:00 am to 05:00 pm Between Monday to Friday (GMT-05:00)
Thank you for choosing Veloura Hats.