Women’s Wide Brim Straw Sun Hat – Summer Beach UV Protection Hat
Shipping Policy
At Veloura Hats, we are committed to providing efficient, transparent, and reliable delivery services for all our customers. This Shipping Policy outlines our order processing timelines, delivery estimates, and shipping procedures to ensure a smooth shopping experience.
Order Processing And Delivery Schedule
Once you place an order on our website, our team begins processing it promptly. Please review the following timelines to better understand our shipping process:
Standard Shipping Handling Time
- Order Handling Time: 1–3 Business Days (Monday to Friday)
Orders are processed within this timeframe after confirmation. Orders placed after the daily cut-off time will be processed on the next business day.
Standard Shipping Transit Time
- Transit Time: 5–10 Business Days (Monday to Friday)
Delivery timelines may vary slightly depending on your location and carrier operations.
Total Shipping Time (Handling Time + Transit Time)
- Estimated Delivery Time: 6–13 Business Days (Monday to Friday)
This includes both order processing and shipping duration.
Order Cut-Off Time
- 04:00 PM (GMT-05:00) Eastern Standard Time (New York)
Orders placed after this time will be processed on the following business day.
Order Confirmation
After placing your order, you will receive an email confirmation with your order details.
Once your order has been shipped:
- A shipping confirmation email will be sent
- A tracking number and tracking link will be provided
You will also receive updates regarding your shipment status where applicable.
Shipping Carrier
We partner with reliable and recognized shipping carriers to ensure safe and timely delivery within the United States. Carrier selection may vary depending on the destination and logistics availability.
Shipping Locations
We currently ship within the United States only.
Shipping Fee
- Shipping Cost: Free Shipping on all orders
- Currency: All prices and transactions are processed in USD
Lost Packages
If your tracking information shows that your package has been delivered but you have not received it, please take the following steps:
- Verify your shipping address
- Check all possible delivery locations around your property
- Ask neighbors or household members if they received the package
- Contact the shipping carrier using your tracking number
If your package is confirmed lost, please contact us with your order details. We will assist you with a replacement or refund, as appropriate.
Tracking
Once your order is dispatched, you will receive a tracking number via email.
- Tracking updates may take up to 24–48 hours to appear
- You may use the tracking link provided to monitor your shipment status
Delays
While we aim to deliver orders within the estimated timeframe, delays may occur due to:
- High shipping demand
- Weather conditions
- Carrier-related disruptions
If your order is significantly delayed, please contact our support team for assistance.
Refund & Return Policy
At Veloura Hats, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds. We are committed to maintaining transparency, fairness, and compliance with applicable e-commerce standards.
Return Window And Eligibility
Returns are accepted within 30 days of delivery, provided the following conditions are met:
- Items must be unused, unworn, and in new condition
- Items must be returned in their original packaging with all components included
- Proof of purchase is required for all returns
- Returns are accepted for both defective and non-defective products
Veloura Hats reserves the right to decline returns that do not meet the above conditions.
Damaged Or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
To help us resolve the issue efficiently, please provide:
- Your order number
- Clear photographs of the item and packaging
- A brief description of the issue
Based on the situation, we will offer a replacement, exchange, or full refund at no additional cost.
Refund Process
Once your returned item is received and inspected, you will be notified regarding the status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Refund processing will be completed within 7 business days
- A confirmation will be provided once the refund has been issued
Please note that your bank or payment provider may take additional time to reflect the refund.
Late Or Missing Refunds
If you have not received your refund:
- Please check your bank account or payment method again
- Contact your bank or credit card provider, as processing times may vary
- If the issue persists, please contact us for assistance
Non-Returnable Situations
We may not accept returns under the following conditions:
- Items that have been used, worn, or are not in new condition
- Returns requested after the 30-day return window
- Items returned without meeting eligibility criteria
Exchanges
We accept exchanges for eligible items.
Customers are encouraged to review product details carefully before placing an order. If you need to exchange an item, please contact our support team to initiate the process. All exchanges are subject to product availability.
Return Address
140 Colony Park Dr, Cumming, GA 30040, United States
Method & Fees
- Return Method: By mail
- Return Label: Download and print (free of charge)
- Restocking Fee: None
- Return Shipping Cost: Free
- Refund Processing Time: 7 business days
Cancellation Policy
Orders may be canceled within a limited time after placement, provided the order has not yet been processed or shipped. Once an order enters processing, cancellation may no longer be possible.